120-Day Peace of Mind Guarantee

At italwatch.com, we stand by the quality and craftsmanship of our products. We are committed to providing you with exceptional firepits and fireplaces that enhance your space and create memorable moments. To give you peace of mind and ensure your complete satisfaction, we offer a 120-day warranty on all our products.

What Does Our Warranty Cover?

Our 120-day warranty covers any defects in materials or workmanship from the date of purchase. This includes issues related to construction, finish, and overall product performance. If you discover a defect within the warranty period, we will repair or replace the product at no additional cost to you.

How to Claim Your Warranty

Contact Us: If you believe your product is covered under warranty, please reach out to our customer service team at contact@italwatch.com within 120 days of your purchase.

Provide Proof of Purchase: To process your warranty claim, we may request proof of purchase, such as your order confirmation or receipt. Please have this information available when contacting us.

Assessment and Resolution: Once we receive your warranty claim, our team will assess the issue and work towards a swift resolution. This may involve providing instructions for self-repair, sending replacement parts, or arranging for the return and replacement of the entire product, depending on the nature of the issue.

Exclusions from Warranty Coverage:

• Normal wear and tear.
• Damage resulting from improper use, negligence, or accidents.
• Alterations or modifications made to the product.
• Damage caused by extreme weather conditions or natural disasters.

Our Commitment to You:

Our 120-day warranty is a testament to our commitment to delivering products of the highest quality. We value your trust and strive to ensure that your experience with italwatch.com is nothing short of exceptional. If you have any questions about our warranty or need assistance with a claim, please don't hesitate to reach out to our customer service team.

Thank you for choosing italwatch.com. We look forward to providing you with products that bring warmth and joy to your spaces.